NestCare ™
We at the nest recognise buying home as the most crucial, most precious and most expensive buy for a family. Therefore, we started nestcare. From the moment agreement to buy one of the nest homes is done with us, a single point relationship person is appointed who takes care of your family from that point till one year after moving in. It covers the following three dimensions
Registration process of your home
Hand holding is done for various processes, agreements, documentation, registration office, bank loan facilitation so that you can sit back and carry out this rather tedious process smoothly as it involves multiple government and private bodies. Electricity connection, water, gas, any other services.
Readiness of your home
Most of our homes are sold when they are nearly ready. At the same time we recognise that every family’s home is the most special to them. Therefore, depending on what stage of construction is the home bought, we are flexible and facilitate various customisation such as paint colors, wall finish, laminate selection, additional wood work (some of this comes at additional cost), fixtures and fittings, flooring etc and services elements such as additional electrical points, placements of various electrical appliances and equipment. A document folder with all the extra keys, warranty cards, bills for various third party items such as hob chimney, lights, bathroom fittings
Ease of settling down and living with the help of 5 bucket system
Once the family starts living in there are adjustments, settling in issues and teething troubles usually for the first 1-2 months.
Bucket 1
Any SOS Emergency
Bucket 2
Snag issues- paint repair, tile grout, cleaning, stains or marks
Bucket 3
OEM/ Third Party vendor – Any issue with Kohler bathroom fittings and other fittings like Hob, Chimney, etc.
NestCare
5-Bucket System
Bucket 4
Happy customers – There are grey areas where sometimes, it is not clear whether an issue is due to usage wear & tear or due to customer neglect or mistake. The home user to cause a problem or damage, irrespective we get it fixed at our cost.
Bucket 5
Polite refusal – There can be issues that arise purely out of wear and tear, usage or mishandling or we cannot make changes due to design constraint. In such situation, despite our willing ness to help the customers,we have to decline.
Bucket 4
Happy customer – There are grey areas where sometimes, it is not clear whether it has happened because of usage wear and tear or some action by the home user to cause a problem or damage we still get it done by our team. Such as blockage of draining pipe, some glass breakage due to excessive heat
Bucket 5
Polite refusal – There can be issues that arise purely out of wear and tear, usage or mishandling or cannot make changes due to design constraint. In such situation, we have to say no even though we do not like to do so